New Client Inquiries

Irene is currently experiencing a high volume of intakes. She is currently unable to take on any new counselling clients. Please allow up to 5 business days for new intake requests.

Expected wait times:

Clinical Counselling: Not accepting new clients.
Assessments: 6-8 weeks.

Click here to register for the waitlist.

Contact

For all other inquiries, please use the contact form below:

Office: 778-721-5804
Fax: 778-729-0408

#301-2755 Tutt Street
Kelowna, BC
V1Y 0G1

Please ensure that you confirm the requirements and limits of your coverage before making your next appointment. Your insurance policy or employee benefit program may provide coverage. Arrangements for payment must be made ahead of time. The client will be responsible for cost of each 50 minute session and/or each 15 min increments beyond that time frame when required. Irene does not direct bill to insurance companies unless a contract with that provider has been prearranged. You must submit your own claim to your insurance company in most cases. Most agencies require a registration number, Irene’s are CAP (Alberta) #3691, and CBCP (British Columbia) #2299, and is stamped on all receipts. Many agencies require a doctor’s prescription for psychological counsellingbefore they will cover the fees. Some agencies will not bill service providers directly.

As of January 1st 2022, 2 business days notice must be given for the cancellation of appointments otherwise, those who provide less than than 2 business days notice will be charged 50% of the session fee, and those who provide less than than 1 business day notice will be charged 100% of the session fee. As there is a high demand for services, your time is reserved exclusively for you and therefore is not available to others.

What are two business days?

Monday Appointments: By Thursday
Tuesday Appointments: By Friday
Wednesday appointments: By Monday
Thursday appointments: By Tuesday
Friday appointments: By Wednesday

And remember, stat holidays will shift these days by one day.

Arriving late to your appointment (10 minutes after the scheduled time) is considered a no-show and you will be charged for the full counselling session.

We use the booking system, Jane, for the business. This platform will be taken as the correct date and time of appointment. Jane sends email and text message confirmation and reminders; however, these are considered a courtesy.

Individuals who cancel, rebook within the 2 business day period or no show for 2 appointments may be referred to other providers.